Privacy Policy

We are committed to protecting your privacy and the personal information you provide when accessing our services.

This Policy explains the privacy and the data protection practices that apply to all websites operated by United Christian Broadcasters of Canada, registered charity no. 877730713RR 0001, company registered in Canada, registered office 10 Dundas Street West, Belleville, Ontario, Canada K8P 1A1 ('UCB').

Our aim is to safeguard your privacy while providing you with a personalised and valuable service. Collecting some personal information is necessary if we are to satisfy your expectations and requirements, e.g. by communicating with you and providing an interactive service. We appreciate that you do not want the personal information you provide distributed indiscriminately; in this policy we explain how we collect information, what we do with it and what controls you have. Whenever you provide us with personal information we are legally obliged to use it in line with all laws concerning the protection of such information, including the Data Protection Act 1998. Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy.

The information we collect

We collect two kinds of information:

Non-personal information such as IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our sites, how many people visit on a regular basis, which pages are most popular and which pages are least popular. We do not use this information to tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.

Personal information such as name, postal address, telephone number, email address, date of birth (where appropriate), card or bank details, etc. We collect this information only in connection with specific activities such as requests for publications, product purchases, feedback, donations, etc. The information is either needed to fulfill your request or to enable us to provide you with a more personalised service. You do not have to disclose any of this information in order to browse the sites. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.

The personal information we hold about you is kept securely on our system and is accessed only by UCB staff and those who need to process any requests that you make.

We will use the information you provide to:

- process donations, sales transactions, or other payments
- handle orders, deliver products and communicate with you about orders
- deal with any requests or enquiries
- record any contact we have with you
- provide you with information about our services, activities or online content
- provide a personalised service to you when you visit our websites e.g. by customising the content and/or layout of our pages
- communicate with you by appropriate means such as written communication, email, SMS message, and other methods as appropriate technology develops
- prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf
- in aggregate (and therefore anonymously) to profile your use of the websites and carry out research on demographics, interests and behaviour to help us gain a better understanding of how you navigate and use the websites, to enable us to improve our service to you.
- personalise the sites to your requirements
- identify who you are and to access your UCB account information
- estimate our audience size and patterns
- track preferences and improve and update our websites
- track the progress and number of entries in some of our promotions and contests.

Information to Third Parties

We will keep your personal information confidential except where disclosure is required or permitted by law, please see below for offensive or inappropriate content. Generally we will only use your personal information within UCB. However, we may use other companies to provide services on our behalf, including mailing and delivering purchases, answering customer's questions about products or services, sending postal mail, emails and text messages, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We require all such companies to treat your personal information as fully confidential and to fully comply with all applicable Canadian Data Protection and consumer legislation. UCB requires that they do not use your personal information for their own business purposes, unless you have explicitly given consent.

We may disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

Emails to our presenters and broadcasting staff may be shared and copied internally within the UCB group, for the purposes of transparency and information sharing. However, your personal identifying information will never be shared with other third party organisations without your prior consent.

Offensive or Inappropriate Content

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of UCB, the site or its visitors. If you post or send offensive, inappropriate or objectionable content to our websites or engage in any disruptive behaviour we may use your personal information to stop such behaviour. If we reasonably believe that the content you have posted may be in breach of any applicable laws we may use your personal information to inform any relevant third parties such as law enforcement agencies about the content and your behaviour.

Except as indicated above we will not use or transfer this data to any third parties without your prior permission.

Under the age of 16

If you are aged 16 or under you must have the permission of a parent or guardian prior to providing any personal information to UCB.

Use of cookies

The Information Advertising Bureau www.allaboutcookies.org provide in depth information about cookies. This site also tells you how to remove cookies from your browser.

In simple terms a cookie is a small piece of information, which often includes a unique identifier, sent from our website to your computer tablet or mobile phone browser to help us to identify you quickly. If you prefer not to accept a cookie, you may still navigate the websites but certain personalised features cannot then be provided and you may not be able to take full advantage of all of the websites’ features. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

We use cookies so that we can record information about your online preferences and allow us to tailor our website to best suit your interests. In particular we use cookies to:

How to block Cookies

UCB does not use cookies to collect personally identifying information about you. However, if you wish to restrict or block the cookies set by the UCB website, or indeed any other website, you can do this through your own browser's settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org website, which contains much more comprehensive information on how to control cookies on a wide variety of web browsers. There, you will also find details on deleting cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of UCB website.

UCB Media - SMS Terms of Use

By subscribing, you have provided us with consent to send you text messages (SMS) regarding UCB Media alerts, event reminders, new content, and requests for support. Message frequency varies by events/preference. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. If your phone does not support MMS, you’ll receive SMS instead.

Opt-Out or Stop

If you wish to stop receiving text messages from UCB Media, reply to any text message from {ShortCode#} and in the reply, text STOP or ARRET. You may also stop text messages by calling us at 1-866-388-4488 or emailing us at info@ucbmedia.ca.

Help or Support

If at any time you need our contact information on how to stop text messages, reply to any text message from {ShortCode#} and in the reply, text HELP or AIDE. Upon receiving your text message, we will send you a text message with our contact information. In general, the messages we send provide you with information about our upcoming events, new content, and other announcements. Some of the text messages we send may include links to websites. To access these websites, you will need a web browser and internet access.


Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use reasonable efforts to prevent this.

Refund policy

If for any reason you suspect that your credit card has been used to make an inaccurate or incorrect transaction through this website, please advise us at the earliest opportunity by calling 1-866-388-4488. We will investigate and arrange a refund as necessary.


We may make changes to this Policy from time to time, therefore, you may wish to check it each time your submit personal information to us. If we change our Privacy Policy we will post the most recent revision on this page. If the change in our Privacy Policy affects the use of your personal information, we will use reasonable efforts to contact you to seek your consent.

Your acceptance of this Policy

By using our sites or any other method of communication referred to in this Privacy Policy, you consent to the collection and use of information by UCB in accordance with this Policy. If you do not agree to this Policy, please do not use our sites or any other method of communication referred to in this Policy.

Your rights

Any personal information submitted via our sites is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under this legislation, visit the Information Commissioner's website www.priv.gc.ca

We will only hold your personal information on our system for as long as is necessary for the relevant activity.

You may request details of personal information, which we hold about you under the Data Protection Act 1998 and to have any inaccuracies corrected. A small fee will be payable and you will be required to prove your identity with two pieces of approved identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files as you request.

If you would like a copy of the personal information we hold on you or have any questions relating to this Privacy Policy or how we use the personal information we have about you, please write to: The Company Secretary, United Christian Broadcasters Media Canada, 10 Dundas Street West, Belleville, Ontario, K8P 1A1.

Making a Complaint

If you wish to complain about the way that we have used your personal information then you may write to: The Company Secretary, United Christian Broadcasters Media Canada, 10 Dundas Street West,Belleville, Ontario, K8P 1A1. Alternatively you may contact the Information Commissioner at:

Office of the Privacy Commissioner of Canada

1-800-282-1376 - www.priv.gc.ca

Legal Statement: Disclaimer

UCB is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site.

This site may offer links to other sites thereby enabling you to leave this site and go directly to the linked sites.

UCB is not responsible for the content of any linked site not operated by UCB or any link in a linked site not operated by UCB. UCB is not responsible for any transmission received from any linked site.

The inclusion of a link to a site not operated by UCB does not imply that UCB endorses or has approved the linked site.